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Help


Are you looking for answers about your library account, digital resources, or services? Check the Q&As below for quick help.
If you still have questions — or need research assistance — visit our Ask a Question page to connect with staff. Please allow up to one week for a response from the submission date.

Skip Help widget
  • Library Account
    • What do I need to log into my account?

      You need your library card number and your PIN number. If you have lost your library card, visit one of our locations to get a replacement.

    • What is my PIN number?

      Your PIN number is assigned to you by the library and is created with the first three letters of your last name in ALL CAPS, followed by the last five digits of your card number. (Example: ALT12345)

      If you need assistance with your card number or PIN, please use our Online Contact Form or call your local library location.

  • Check Out Items
    • Can I get a library card?

      Yes! If you live in Ascension Parish, simply bring in a current picture ID (driver’s license, school ID, military ID, or passport) and proof of address (driver’s license, a piece of mail, or voter registration). Children from birth to the age of 13 may apply for a juvenile library card.

      Library cards are issued at no charge for a five (5) year period. For more information, visit our Get a Library Card webpage.

    • I don't live in Ascension Parish. Can I still get a library card?

      Yes! If you work or attend school in Ascension Parish, but don’t live here, you are also eligible for a library card. Bring in a current picture ID and some form of proof that you work or attend school in the parish.

      If you live in a neighboring parish (Assumption, East Baton Rouge, Iberville, Livingston, St. James, and St. John the Baptist), show us your library card from the parish in which you live, along with a current picture ID (driver’s license, school ID, military ID, or passport).

    • How long can I keep items I check out?

      Most books, videos, audios, and magazines are borrowed for fourteen (14) days and may be renewed up to five times if there are no requests for the item.

    • Will I be charged overdue fines?

      APL no longer charges late fines for overdue library materials.

    • What do I have checked out?

      View your checkouts and holds by logging in to your library account.

    • What are holds?

      Holds refer to items you have placed on hold through your library account by clicking the "Place Hold" button for that item. Once an item is placed on hold, it will be taken off the shelf and held for you at the check-out desk.

      If you request an item to be sent from another location to your home location, you will be contacted when the item arrives and is ready for pick up. If an item is checked out, you will be contacted when it is returned and is ready for pick up. You will be notified by email or phone according to the settings in your library account.